DAR ES SALAAM, Tanzania?It struck Grace Mhema quite early, upon joining the Dar es Salaam Institute of Technology (DIT), that this leading institution in its field lacked a centralized, digitized platform for students and teachers to register grievances.
¡°To make a complaint, our only option was essentially via social media and other external online platforms, which would often ruffle feathers,¡± said Grace, now a graduate of computer engineering from the institute. ¡°The internal option available was not favored by students as it required you to go in person and it was arduous, risky, and very bureaucratic.¡±
Grace immediately saw an opportunity. She would develop an online grievance redress platform as part of her mandatory innovation assignments. As part of these tasks, students are required to create dummy companies¨Cwhich they can formally register after they graduate¨Cand propose innovations that are geared towards solving a societal problem.
